Customer Services Engineer (#0102)
About The Position
AI is fundamentally shifting the defender’s challenge from detection speed to remediation speed. Seemplicity is built for this shift by fighting AI with AI at the remediation layer. The Seemplicity Agentic Exposure Action Platform closes the gap between finding an exposure and actually resolving it. Our autonomous AI Analysts move beyond static rules to investigate, guide fixes, and verify remediation across identity, cloud, and IT ecosystems. Only Seemplicity operationalizes the transition from overwhelming signals to autonomous, accountable action that reduces risk faster with less friction and more certainty.
We are looking for a Customer Services Engineer to join our growing team. You will be responsible for ensuring that our customers extract the most value from the Seemplicity platform.
If you have a passion for building great products from their early days to market leadership, we want to meet you.
Responsibilities
- Overall responsibility for the customer experience
- Manage the ongoing relationship with the technical resources on the customer side
- Assist customers in deploying the Seemplicity platform
- Monitor and troubleshoot customer deployments to identify discrepancies and work with product and R&D to resolve them quickly.
- Collect and manage the deployment status for each customer, including feature requests, bugs, and project plans.
- Continually communicate with Product and Marketing about customer requirements and use cases that can be improved/used in a larger audience.
Requirements
- 3-5 years of experience in customer-facing technical roles (support – Tier 3, professional services, consultancy, etc.)
- Excellent technical skills – ability to troubleshoot and identify problems in dynamic technology environments
- Knowledge of cloud environments
- Understanding and implementing cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys).
- Experience with configuring and managing enterprise applications.
- Project management capabilities – organize and maintain the status and action items for each customer.
- Ability to work in ever-changing environments and priorities
- Knowledge of Python and/or SQL
Skills
- Perfect communication skills
- Super fast learner
- Team player
- CAN DO attitude and problem-solving skills